Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy.

• ◆Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• ◆We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• ◆We will only retain personal information as long as necessary for the fulfillment of those purposes.
• ◆We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• ◆Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• ◆We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• ◆We will make readily available to customers information about our policies and practices relating to the management of personal information.
• ◆We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

We collect information you provide directly to us when you register an account, place an order, subscribe to a meal plan, or contact us for support. The types of personal data we may collect include:

• ◆Identity & Contact Information: Full name, email address, phone number, and delivery address.
• ◆Account Credentials: Username and encrypted password used to access your FoodGenie account.
• ◆Payment Information: Billing address, card type, and last four digits of your card. Full card numbers are never stored on our servers — all payment processing is handled via PCI-DSS compliant third-party gateways.
• ◆Dietary Preferences & Allergies: Meal preferences, dietary restrictions, and allergy information you choose to share so we can personalise your subscription.
• ◆Order & Transaction History: Details of every order placed, including items, delivery time, value, and fulfilment status.
• ◆Device & Usage Data: IP address, browser type, operating system, pages visited, and interaction events collected automatically when you use our website or app.
• ◆Communications: Records of correspondence when you contact our support team via email, chat, or phone.

We use the personal information we collect to deliver, improve, and protect the FoodGenie service. Specifically, your data is used to:

• ◆Process and fulfill your orders, manage subscriptions, and send delivery notifications and receipts.
• ◆Personalise your meal recommendations and curate menu options based on your stated dietary preferences.
• ◆Process payments securely and prevent fraudulent transactions.
• ◆Respond to your support requests, queries, and feedback promptly.
• ◆Send you service-related communications such as account updates, order confirmations, and policy changes — these are not optional as they are essential to the service.
• ◆Send optional marketing communications, newsletters, and promotional offers. You may unsubscribe anytime via the link in any email or by updating your account preferences.
• ◆Analyse aggregated, anonymised usage data to improve our platform performance, menu offerings, and customer experience.
• ◆Comply with applicable laws, regulations, and legal obligations.

We do not sell your personal information to third parties under any circumstances. We may share your data only in the limited scenarios described below, and solely to the extent necessary for each purpose.

• ◆Service Providers: Trusted vendors who assist in operating our platform — including cloud hosting, payment processing, SMS/email delivery, and analytics — operate under strict data processing agreements and are bound to use your data only as instructed.
• ◆Delivery Partners: Your name, phone number, and delivery address are shared with our logistics partners solely to fulfil your order.
• ◆Legal Compliance: We may disclose information to governmental or regulatory authorities when required to do so by law, court order, or to protect the rights, property, or safety of FoodGenie, our users, or the public.
• ◆Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity. We will notify you before your personal information becomes subject to a different privacy policy.
• ◆With Your Consent: We may share data with other third parties when you have given us explicit consent to do so.

We use cookies, pixel tags, and similar tracking technologies to operate and improve our platform. You can control cookie behaviour through your browser settings or our cookie preference centre.

• ◆Essential Cookies: Required for core platform functionality such as authentication, session management, and shopping cart persistence. These cannot be disabled without affecting your ability to use the service.
• ◆Analytical Cookies: Help us understand how visitors interact with our website — pages visited, time spent, error events — so we can continuously improve the experience.
• ◆Functional Cookies: Remember your preferences such as language, region, and dietary filters to save you time on return visits.
• ◆Marketing Cookies: Used to show you relevant advertisements on third-party platforms. We do not use these without your consent and you may opt out at any time.
• ◆Your browser likely provides options to reject or delete cookies. Note that disabling certain cookies may impact the functionality of FoodGenie.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• ◆All data transmitted between your device and our servers is encrypted using SSL/TLS encryption.
• ◆Payment card data is processed using tokenisation through PCI-DSS compliant payment gateways. We do not store raw card details on our systems.
• ◆Access to personal data within our organisation is restricted on a need-to-know basis and enforced through role-based access controls.
• ◆Our systems undergo regular security audits, vulnerability assessments, and penetration testing.
• ◆We maintain an incident response plan. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities within 72 hours of becoming aware.
• ◆No method of electronic transmission or storage is 100% secure. While we strive to protect your data using industry best practices, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

• ◆Account data is retained for the duration of your active account relationship with FoodGenie.
• ◆Following account deletion, we will delete or anonymise your personal data within 30 days, except where we are required to retain certain records for legal or regulatory compliance.
• ◆Transaction and billing records may be retained for up to 7 years in accordance with applicable financial and tax regulations.
• ◆Anonymised, aggregated analytics data — which cannot identify you — may be retained indefinitely to improve our services.
• ◆If you submit a data deletion request and we are not required to retain your data by law, we will confirm deletion within 10 business days.

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights promptly and transparently.

• ◆Right to Access: You may request a copy of the personal data we hold about you at any time.
• ◆Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request that we correct it immediately.
• ◆Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to our legal retention obligations.
• ◆Right to Restrict Processing: You may ask us to restrict how we use your data in certain circumstances — for example, while a dispute is being resolved.
• ◆Right to Data Portability: You may request that we provide your data in a structured, machine-readable format so you can transfer it to another service.
• ◆Right to Object: You have the right to object to processing of your data for direct marketing purposes at any time. We will cease such processing promptly upon receiving your objection.
• ◆Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• ◆To exercise any of these rights, please contact our Data Protection Officer at privacy@foodgenie.com. We will respond within 10 business days.

For any privacy-related queries, data requests, or grievances, please reach out to our Data Protection Officer:

We aim to respond to all privacy-related requests within 10 business days.